Refund policy
At Katherovia Marketing LLC, we want every customer to have a positive experience with our digital products. We take customer satisfaction seriously and are committed to helping you find a fair solution if you are not satisfied with your purchase.
7-Day Satisfaction Support
If you are not satisfied with your ebook or digital product, please contact us within 7 days of your purchase. Tell us about the issue or concern, and our team will review your request and work with you to find a suitable solution.
Depending on the situation, we may offer a replacement, alternative solution, store credit, or refund where appropriate.
How to Request Assistance
To request help, please contact us using the information below and include:
- Your name
- The email address used for your purchase
- Your order or transaction details, if available
- The name of the ebook or digital product
- A brief explanation of the issue or reason for your request
Digital Products
Our products are primarily delivered digitally and may be accessed immediately after purchase. Because digital products can be delivered and accessed instantly, refund requests are reviewed on a case-by-case basis.
We encourage customers to contact us as soon as possible if they experience a problem with their purchase, download, access, or product experience so we can work toward an appropriate resolution.
Refund Processing
If a refund is approved, it will generally be processed back to the original payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution.
Contact Us
If you have any questions about this Refund Policy or need assistance with your purchase, please contact us:
Katherovia Marketing LLC
1276 E 620 N
Orem, UT 84097
United States
Phone: +1 (575) 250-8399
Email: contact@katherovia.com
We are committed to listening to our customers and working toward a reasonable solution whenever a purchase does not meet expectations.